So, I'm trying to use a service form a big box store to help do a little thing I need done. Said big box store offers said service happily, as I am told in the actual big box of the store, only I need to call big box service 800 number.
I have some time at work so I call said number listed on big box website only to find it's not the correct number. Three numbers later (and some confusing phone tree tag – hint, use actual descriptions of what the number will connect me with, not marketing crap), five different operators, and a half an hour wasted only to find, that in my area code (of which all 5 operators asked me for) said big box store is unable to provide service.
I live 30 minutes from one store, actually 2 stores are that distant with another 4 stores in the 45-minute range. I drive passed either one or the other on my way home every day. And they don’t provide that service?
Needless to say, I am about to take a 2x4 and go through said big box store enlightening them to the joys of actual customer service. And the good thing is that I can pick one up at said big box store. Convenient that is.
I want to spend about $1500 with them, but nope, that ain't gonna happen because they can't get a good service. So now I'm left to trying to get someone I know in the business to help me out. This is not a viable or acceptable business model.